Repair
Occasionally, pedal malfunctions can occur. Before reaching out via email, we recommend conducting a few checks. Test your pedal in isolation, outside of a pedalboard, using a dedicated +9V DC power supply, and ensure your cables are in proper working condition. We understand your confidence in your equipment, but it's worth noting that most issues arise from external factors, leading people to mistakenly assume their pedal is nonfunctional or damaged. If you encounter problems with a footswitch or potentiometer, consider trying contact cleaner as a first step in troubleshooting.
Our office hours are from Monday to Thursday, and we make every effort to respond promptly to all inquiries. If you happen to reach out to us between Thursday and Sunday, we ask for your patience, as we will aim to get back to you as soon as possible.
Troubleshooting
Excessive Noise
Before reaching out for assistance, please make sure to verify the condition of your cables and power supply. It's a good idea to test your pedal in isolation, separate from your pedalboard. Most of the problems we encounter are often related to factors external to the pedal itself.
Not Turning On
Please ensure you've double-checked your power supply and that your instrument cables are correctly connected to the appropriate input and output jacks.
Footswitch Pop
This occasional occurrence is associated with True Bypass pedals. While we make every effort to minimize it, it's challenging to anticipate every unique setup. In most cases, the solution is as simple as discharging a capacitor. Step on the pedal a few times, and the pop should dissipate.
